Item and Level Progress Loss
Lost your items or level progress?
Freezing / Crashing / Loading Issues
Get help with common freezing, crashing, and loading problems.
Having problems with in-app purchases?
How to Play
Everything you need to know about playing Cookie Jam!
Having issues with the game's Facebook features? Get help here.
Can't find your issue? View a list of all our help topics!
Need more help?